(303) 697-5914

City of Aspen

Planning Division of a Prestigious Resort City
Dramatically Increases Productivity

Situation

The Community Development Division of the City of Aspen was not hitting its goals.  

When we started working together the team was accomplishing only 60% of its objectives.

Here’s why: Aspen had a significant problem balancing conflicting interests – and the Community Development Division (CDD) was stuck in the middle of all of it. City leaders wanted to foster responsible growth, and locals wanted to preserve historic sites and limit development.  The CDD did not have a clear structure for sorting through the competing priorities.

As a result, the Division had a difficult time making good decisions and accomplishing their goals.  Team members felt defeated and frustrated. The team leader was worried that key team members would leave, putting the team in an even deeper hole.

The team needed a “reboot” to identify their most important goals, learn to work together effectively, develop a system for balancing competing priorities, making good decisions, and be accountable for success.

Solution

I led the team in a year-long program.  The key components were:

  • A retreat to create an annual strategic plan with clear, measurable objectives
  • Monthly meetings to review progress towards goals
  • An online tracking program that enabled every team member to track individual accomplishments. Each team member knew what the others were doing so they could hold each other accountable and stay on track.

Here’s what Chris Bendon, the leader of the team, had to say:

“In our strategic planning meeting, we got clear on a unified purpose based on the values we established as a group.

With most retreats, two weeks later the whole thing disappears. You go back the next year and the same things come up.

Kate’s program had a memory.  We identified a limited number of goals. We met every month to focus on those goals and what we needed to do in the coming month to further each goal.  It stays alive the whole year. 

In our monthly meetings we had a safe and structured way to have important conversations that wouldn’t otherwise happen.  We resolved issues and became way more productive.

There’s a software program where you input your goals, you see other people’s goals and how they progressed, you score yourselves and re-enter goals for the next month.

With this program, you’re continually reminded of your strategic goals and you’re closer to the tactics of how to actually accomplish your goals.  You break your big goals down into bite sized pieces and focus on the tasks that you can actually accomplish month-to-month, quarter-to-quarter that will get you to your year-end goal.”

Results

The team went from hitting less than 60% of its objectives to a 94% success rate.  And all the top talent stayed on board and got re-energized.  

The return on investment for the program was 2100%. 

Learn more about the Mission Critical Team Program

  • Contact Me

    If you want to explore how you can get extraordinary results through people and the way they think and work together, I invite you to contact me.

    kate@missioncriticalteams.com

  • Download My Free Report

    Struggling to Close the Gap Between
    Strategy and Performance? This report gives you 4 essential elements to drive success.


  • Resources

  • ADVANCE Testimonials

    Value of ADVANCE

    "The most valuable part of ADVANCE for me was the comprehensive toolbox that I can use to expand my abilities. In addition, you have inspired me and made me want to be a better "me"." - G.E.; General Manager; Sound, Lighting and Video Production
    G.E.; General Manager; Sound, Lighting and Video Production
    2015-04-16T22:42:42+00:00
    "The most valuable part of ADVANCE for me was the comprehensive toolbox that I can use to expand my abilities. In addition, you have inspired me and made me want to be a better "me"." - G.E.; General Manager; Sound, Lighting and Video Production

    Received Specific Feedback

    "I really appreciated the opportunity to see the traits that I have and areas that I could improve in. I especially liked that all the recommendations for me were based on specific feedback from my own organization. I also appreciated the array of tools that could be applied right away to solving business problems." - L.B.; Manager, Sales Operations; Managed Field Services for companies with critical, distributed infrastructure
    G.E.; General Manager; Sound, Lighting and Video Production
    2015-04-16T22:49:21+00:00
    "I really appreciated the opportunity to see the traits that I have and areas that I could improve in. I especially liked that all the recommendations for me were based on specific feedback from my own organization. I also appreciated the array of tools that could be applied right away to solving business problems." - L.B.; Manager, Sales Operations; Managed Field Services for companies with critical, distributed infrastructure

    ADVANCE was a rigorous course

    "ADVANCE was a rigorous course that combined the best concepts of goal-focused management with an honest and thought-provoking inventory of my individual strengths and challenges as a manager and a leader. In a small and supportive group setting, I learned to set effective business and personal goals and to hold myself and others accountable for results." - B.C; Director of Marketing & Communications; Alaskan Native Corporation/Holding Company
    G.E.; General Manager; Sound, Lighting and Video Production
    2015-04-16T22:49:59+00:00
    "ADVANCE was a rigorous course that combined the best concepts of goal-focused management with an honest and thought-provoking inventory of my individual strengths and challenges as a manager and a leader. In a small and supportive group setting, I learned to set effective business and personal goals and to hold myself and others accountable for results." - B.C; Director of Marketing & Communications; Alaskan Native Corporation/Holding Company

    An Arsenal of Tools

    "ADVANCE opened me up to evaluate myself more deeply than ever before and provided an arsenal of tools to accelerate my management and leadership development and to recognize the difference between the two. I really liked the breakout sessions and team activities, both of which allowed us to quickly form bonds with other members. I also appreciate the six month follow up process which will help me stay on track." - M.P.; Engineering Manager; Audio Visual Design & Integration Company
    G.E.; General Manager; Sound, Lighting and Video Production
    2015-04-16T22:50:51+00:00
    "ADVANCE opened me up to evaluate myself more deeply than ever before and provided an arsenal of tools to accelerate my management and leadership development and to recognize the difference between the two. I really liked the breakout sessions and team activities, both of which allowed us to quickly form bonds with other members. I also appreciate the six month follow up process which will help me stay on track." - M.P.; Engineering Manager; Audio Visual Design & Integration Company