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IT Department

An IT Team Comes Together to Raise Performance by 33%

Situation

A ten person IT team serviced over 600 customers in 50 departments. They had so much work that they couldn’t get it all done.  

Budget cutbacks left the team with inadequate resources. They were spending too much time in crisis mode and confused about which projects took priority. Performance had fallen to 70% of their annual objectives.

The team needed to get out of fire fighting mode and leverage their efforts on the high payoff activities that would best serve their clients and achieve project goals.

Solution

I facilitated a 12 month program where the team:

  • Clearly devised an annual strategic plan with clear objectives and accountabilities
  • Aligned around top initiatives so everyone was driving for a shared set of goals and not for individual gain
  • Measured and monitored performance every month to ensure short term targets led to long term achievement
  • Developed into a high functioning team that worked well together.

Jim Considine, the IT director had this to say:

“I would describe our work life as chaos.  We were looking for a program that would give us some structure and to help us be more successful in doing our jobs.

One of my big challenges was to direct the work of 10 strong, independent, technically knowledgeable people.  Kate’s program served as a platform to bring those people together to discuss our issues in a more controlled environment than in our normal day to day. People would be forthcoming and say things that they wouldn’t normally say. It gave us time to generate great ideas and to carry them through in our goal setting.

The other thing I would mention is that we had a lot of fun doing it. You know when you can have fun during the pressures and the stress of providing technology to a considerable customer base, it’s a major achievement.

Kate’s program was very successful for us.”

Results

By the end of the year, the team developed powerful systems and processes that improved performance by 33% on the delivery of their annual objectives.

The discipline they learned provided structure for a high performance culture that the team was able to sustain.

Learn more about the Mission Critical Team Program

  • Contact Me

    If you want to explore how you can get extraordinary results through people and the way they think and work together, I invite you to contact me.

    kate@missioncriticalteams.com

  • Download My Free Report

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    Strategy and Performance? This report gives you 4 essential elements to drive success.


  • Resources

  • ADVANCE Testimonials

    Value of ADVANCE

    "The most valuable part of ADVANCE for me was the comprehensive toolbox that I can use to expand my abilities. In addition, you have inspired me and made me want to be a better "me"." - G.E.; General Manager; Sound, Lighting and Video Production
    G.E.; General Manager; Sound, Lighting and Video Production
    2015-04-16T22:42:42+00:00
    "The most valuable part of ADVANCE for me was the comprehensive toolbox that I can use to expand my abilities. In addition, you have inspired me and made me want to be a better "me"." - G.E.; General Manager; Sound, Lighting and Video Production

    Received Specific Feedback

    "I really appreciated the opportunity to see the traits that I have and areas that I could improve in. I especially liked that all the recommendations for me were based on specific feedback from my own organization. I also appreciated the array of tools that could be applied right away to solving business problems." - L.B.; Manager, Sales Operations; Managed Field Services for companies with critical, distributed infrastructure
    G.E.; General Manager; Sound, Lighting and Video Production
    2015-04-16T22:49:21+00:00
    "I really appreciated the opportunity to see the traits that I have and areas that I could improve in. I especially liked that all the recommendations for me were based on specific feedback from my own organization. I also appreciated the array of tools that could be applied right away to solving business problems." - L.B.; Manager, Sales Operations; Managed Field Services for companies with critical, distributed infrastructure

    ADVANCE was a rigorous course

    "ADVANCE was a rigorous course that combined the best concepts of goal-focused management with an honest and thought-provoking inventory of my individual strengths and challenges as a manager and a leader. In a small and supportive group setting, I learned to set effective business and personal goals and to hold myself and others accountable for results." - B.C; Director of Marketing & Communications; Alaskan Native Corporation/Holding Company
    G.E.; General Manager; Sound, Lighting and Video Production
    2015-04-16T22:49:59+00:00
    "ADVANCE was a rigorous course that combined the best concepts of goal-focused management with an honest and thought-provoking inventory of my individual strengths and challenges as a manager and a leader. In a small and supportive group setting, I learned to set effective business and personal goals and to hold myself and others accountable for results." - B.C; Director of Marketing & Communications; Alaskan Native Corporation/Holding Company

    An Arsenal of Tools

    "ADVANCE opened me up to evaluate myself more deeply than ever before and provided an arsenal of tools to accelerate my management and leadership development and to recognize the difference between the two. I really liked the breakout sessions and team activities, both of which allowed us to quickly form bonds with other members. I also appreciate the six month follow up process which will help me stay on track." - M.P.; Engineering Manager; Audio Visual Design & Integration Company
    G.E.; General Manager; Sound, Lighting and Video Production
    2015-04-16T22:50:51+00:00
    "ADVANCE opened me up to evaluate myself more deeply than ever before and provided an arsenal of tools to accelerate my management and leadership development and to recognize the difference between the two. I really liked the breakout sessions and team activities, both of which allowed us to quickly form bonds with other members. I also appreciate the six month follow up process which will help me stay on track." - M.P.; Engineering Manager; Audio Visual Design & Integration Company