Keeping the Customer Front and Center

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The Challenge Defined: It's easy to become complacent about customers. As your company grows, you may find yourself shifting from the desperate search for customers to the desperate search for ways to operate better, faster, and cheaper.…

Getting the Full Benefit From Employee Communication

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The Challenge Defined: As a business owner, don’t be afraid to share your vision, plans, hopes, and dreams about your company with your team. This starts with the nuts and bolts – exactly how you operate and even what and how you produce…

Kate Ripp’s Interview With High Stakes Partners on Growing Yourself Out of Business

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It’s the surprises that usually get you! Experienced business owners often warn one another, “Watch out when your company hits 50 employees! Everything changes then.” By the time you reach this size, the challenges you face sneak up on…

What is Your Leadership Team’s Confidence/Caution Ratio?

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There’s a business management principle called the Builder/Protector Ratio that measures the extent to which a company operates with confidence vs. caution. It’s an important analytical tool that allows a leadership team to assess the company’s…

Establish Company-Wide Behaviors That Instill Accountability

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Accountability. It’s an overused word and an underutilized behavior. It means, of course, “doing what you say you’ll do.” It’s also characterized by “owning up to a mistake, correcting it, and apologizing to anyone harmed by that…

Searching for Truth Within Your Business: 10 Perspectives Worth Considering

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One thing separates high performing enterprises from those that are still aspiring to reach and maximize their goals. You may think it’s an innovative way to apply resources or to leverage a company's unique competitive advantage, or a capacity…

Intentionally Navigating Your Company’s Stages of Growth

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Suppose Jerry, the CEO of a successful 100-employee manufacturing firm, woke up one morning to a gut-wrenching realization. If something didn’t change soon, his company, which seemed to be charging ahead at 120 miles per hour, would hit the…

Chaotic Periods Destabilize the Company

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The Challenge Defined Before you read any further, pull a piece of paper and identify whether these traits apply to you: Being a good, continuous learner. Being able to focus outward. Being comfortable with chaos. Being ready…

20 Success Secrets From Robert Middleton

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Even if you are an expert, there are always new things to learn and new heights to reach. Robert Middleton shared 20 great ideas that have helped him move forward in business and life. Feel like you could do more, but don’t know how? Perhaps…

Improve Your Decision-Making Process and Increase Your Bottom Line

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Did you know that 91% of business leaders are confident in their ability to make good decisions, but 60% of those decisions fail? Use these four proven rules to clear thinking, effective problem solving, and powerful decision making. 1. Inquire…