Keeping the Customer Front and Center

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The Challenge Defined: It's easy to become complacent about customers. As your company grows, you may find yourself shifting from the desperate search for customers to the desperate search for ways to operate better, faster, and cheaper.…

Getting the Full Benefit From Employee Communication

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The Challenge Defined: As a business owner, don’t be afraid to share your vision, plans, hopes, and dreams about your company with your team. This starts with the nuts and bolts – exactly how you operate and even what and how you produce…

Promoting Change Within an Organization

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The Challenge Defined: When it comes to change in organizations, there’s a dynamic called the Builder/Protector Ratio. A Builder mindset is comfortable with risk and they’re not afraid of change or the new challenges that will emerge.…

Retaining Key Employees

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A valued employee may leave your company for any number of reasons. All too often, it happens in a growing company when someone who used to have direct access to you is now separated from you by a manager or director.  There’s a high cost…

The Need for Staff Training

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The Challenge Defined: Is there an intentional training program in place for all employees that is focused on company goals? How much of the budget has been allocated to training?  Training staff on company goals, company issues and company…

Creating Meaningful Core Values

The Challenge Defined: Every organization loves to talk about their “core values.” And I’ve even worked with some companies that seem to live by them … and thrive because of them. I’m a bit of a cynic though, when someone tells…

Optimizing the Value of New Staff Orientation

The Challenge Defined: Never minimize how difficult it is for new employees to become contributing members of your organization. Onboarding extends far beyond the monthly New Employee Lunch. It needs to be extensive and multidimensional,…

Processes and Resource Allocation Challenges

The Challenge Defined: There will quickly come a time when your company outgrows your ability to manage all the important functions on a daily basis. To catch all the problems before they happen. To make all the decisions. How can you ensure…

Limited Capital to Grow

The Challenge Defined: As a new business owner, don’t assume you can “make a go of it” using whatever operating capital you can generate with sales. Don’t plan to open on a shoestring, scrimping on important things like marketing…

Difficulty Diagnosing the Real Problems or Obstacles to Growth

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As we pass through various scenarios of COVID-19, uncertainty is the name of the game. With this kind of uncertainty, things get overlooked. CEOs often ignore issues that don’t align with their beliefs or shut down conversations that feel…