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How to Keep Your Customers from Migrating Away

According to Frederick Reichheld of Bain & Company, acquiring a new customer is six to seven times more costly than retaining an existing one. So, how do you maintain current relationships and keep your clientele loyal to the business? Answer…

An Improved Profit Design

A company's profit design starts with understanding that profitability is a result of managing and tracking a complex, interdependent set of components that contribute to the company's financial performance. Most CEOs understand the need…

Quit Trying to Manage Change—Why Great Strategies Fail

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Companies often react to the changing environment without testing assumptions and identifying key initiatives, inclusive of all players accountable in navigating through the change.  They fail to look at the business as a whole and what’s…