Tag Archive for: Kate Ripp

Describe and Define Critical Processes

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Anything that needs to be done more than once can be captured and turned into a process. Entrepreneurs tend to ignore the value of processes. There are lots of reasons for this (and none of them are good), but that’s a story for another day.…

Creating a Dialogue to Improve Performance

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Why is there often a disconnect between a boss and an employee?  It can start with the employee’s first day on the job. They’re fresh, excited, and eager to impress. The manager is congratulating themself on a great hire and they’re…

The Right Approach to Setting Employee Goals and Objectives

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Ideally, goals and objectives within an organization should cascade from the top. Each person should be responsible for establishing their own goals and work objectives in ways that are relevant to their job and support one or more organizational…

Making The Most of a Recession

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There’s no sugarcoating it. We’re suddenly in a recession triggered by a plunge in consumer spending due to voluntary and mandatory quarantines to limit the worldwide spread of COVID-19. The impact has spread across nearly all business sectors.  How…

The Need for a Flexible Planning Model

The Challenge Defined A critical component of running a successful business is creating a dynamic method of planning that is accessible to the entire organization and allows contribution by all the staff. Consider the two different roles…

Staff Morale and Voltage Challenges

Nothing disrupts performance, productivity and profitability quicker than poor staff morale. In fact, according to a recent poll by Gallup Inc., on average, “17% of U.S. workers have been actively disengaged over the 18 years of tracking.…

Employee Turnover

Managing employees is hard. It requires leader’s time and effort, people-focused systems in place, clear expectations and much more. When a company loses exceptional talent it can have a negative impact on morale, productivity, and the bottom…

How to Keep Your Customers from Migrating Away

According to Frederick Reichheld of Bain & Company, acquiring a new customer is six to seven times more costly than retaining an existing one. So, how do you maintain current relationships and keep your clientele loyal to the business? Answer…

Stop Unproductive Meetings

Company meetings, project meetings, team meetings, even impromptu meetings - the list can go on, and you know how much time is wasted there. But it doesn’t have to be this way. Help your company plan for success and stay competitive by doing…

Hiring Quality Staff

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Research showed that the cost of hiring the wrong person can be as much as three times his or her annual compensation, if not more. This is why taking the time to hire correctly is an investment in the future success of the company. Clearly…